Home FAQ's

FAQ's

Q: How do I reserve an inflatable?

A: There are several ways you can book your inflatable. Email us at vip@xh020.com. Use the FEEDBACK  tab on this website. Or use the  INQUIRY button and submit your order online. Whatever is easiest for you.

 

Q: What is the minimum order quantity?

A: 1pc

 

Q: Are you a factory or a trade company?

A: we are the factory. Through the design and production of our own product lines, our team has developed an in depth practical understanding of taking a project from   conceptualisation  through to production and delivery.

 

Q:What are the characteristics of your product

A: All of our PVC Tarpaulin is designed to be the strongest, waterproof, fireproof and UV-resistant. Our PVC Tarpaulin meets or exceeds all FR standards required in the indusry today including the NFPA 701 Small and Large Scale standard.  All PVC Tarpaulin materials are LEAD FREE!

All seams are either double or quadruple stitched for strength, durability and longevity.  And only premium quality thread is used.

All of our units are designed with a deflation zipper that utilizes a hook and loop fastener flap that covers the zipper, thus, less air is lost and zippers are not exposed to abrasion or mischief. 

  Inflatables Games Product Details show

All of our bounce floors have enough high, allowing for the highest possible bounce without bottoming out. This allows for the highest degree of safety and fun.

Items have an attached inflatable step/ramp to provide ease in entering and exiting . Pillars, edges and step/ramp are reinforced. Safe & easy to use.

On the inside of every inflation tube lies a simple PVC Tarpaulin flap that is designed to flop closed if air flow is interrupted, thus slowing the loss of air.  Used in birthday party, carnival, rental business, backyard or any special events.

 

  Inflatables Games Product Details show

Q:What are your materials specifications

A:Our common material specifications

XiangHe  Inflatable  Products  Factory  Part  of t he  material  parameters

Q: Can we change the size and color based on the original?

A: Yes, the size and color can be custom-made according to your requirement. 

 

Q: Can you print my picture or logo on the inflatable products?

A: Yes, we can print your picture or logo on the inflatable products, and you can offer the picture in any format made by Photoshop, Corel Draw or AI.

Q: How do I clean it?

A: Just use soap and water. Do not use any kind of solvents.

 

Q: What kind of guarantee you give?

A: Our inflatable products can be used for more than 24 months. If it is damaged, you can use the glue and material to repair it. Because it is too long distance to ship goods back, we will send a kit bag for every inflatable product.

 

QHow long does it take to complete the order?

AWe ensure timely delivery of all our ordersReady In 2-4 Weeks. Need It Quicker? Ask About Our Rush Option.

QHow to custom make inflatable ?

How to custom make inflatable

A: Step 1: Initial Meeting / Discussions

We will meet with you,  or through, phone, e-mail , to discuss the scope of the project and what the intended applications are. as well as review any drawings or sketches that the customer may have. It may also be possible to discuss a budget amount for the project at this point. We will get back to you asap and latest within 24 hours!

Step 2: Pricing 

At this point, we should be able to give you firm unit pricing based on the information that we have. If the price is agreeable, then we will enter into an agreement and proceed to the next step.

Step 3: 3 Dimensional Drawings

Our talented design team will show you how your inflatable Products will look like. Including unlimited revisions. 

Step 4: Final Approval 

Once you are 100% satisfied with your design simply confirm your order by e-mail and we will proceed to production

Step 5: Production 

Once the Final Approval process is completed, the games will go into full production and shipped according to the customer requirements. 

 

QHow To Send Us Your Art

ABefore building your inflatable, we will need certain types of artwork from you. This might include logos, graphics or other images. You can usually get these files from your company's design department, design house or ad agency. Note: If the art is to be used as part of an inflatable product, it must be the "flat artwork." (Your graphics person will understand that term.) We cannot use a photograph of the three-dimensional product itself. Instead, you should send the art that was used to create the product's packaging.

CHOICE OF FORMATS: Vector Graphics

Customers whose inflatable or banner will require digitally printed graphics, paint, silk-screen, vinyl graphics, hand painting or appliqué should use vector graphics. Vector graphics are good for producing crisp outlines for logos and illustrations. Your art department will know what vector graphics are.

Instructions For Your Art Department:

Recommended file formats are .AI, .PDF, or .EPS. CMYK Color mode is recommended. Convert all fonts to outlines and embed any linked images.

Bitmap Images (AKA Raster Images)

Customers who don't have vector graphics for their artwork will need to remit their drawings in bitmap form. Your graphics person will understand what bitmap images are.

 

QHow to package products

A:According to different modes of transport, select the appropriate packaging, Products and games are packaged to arrive in a professional manner.

inflatable packaging

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